Acceptance and return
The merchandise must be inspected before unloading. Missing parts or destruction caused by transport must be strictly noted in the shipping document (CMR), the document must be scanned and then sent to the person responsible for the sale (within max. 5 working days). If the package does not meet your expectations, contact us and we will resolve the issues. Otherwise, we accept returns and will be obliged to refund you (within 14 working days maximum if the product has not been used). The delivery amount is not refundable. Packages must be strictly packaged as they were delivered. Return shipping costs are fully covered by the customer. (does not apply to businesses).
Right of cancellation
Right to cancel the purchase
THE SELLER grants the buyer a unilateral right to cancel their purchase within 14 days.
Procedure for exercising the right of withdrawal
The Buyer must inform THE SELLER of his intention to exercise his right to cancel the purchase. Notice is given in written form by email.
Once notification and confirmation are received, the goods are returned in unused and undamaged condition to the SELLER.
The goods must be dispatched within 14 days of the buyer claiming the right of withdrawal.
In the event that THE SELLER finds that the goods are not unused or are otherwise used or damaged, THE SELLER is entitled to a deduction from the refunded amount corresponding to the cost of restoring the goods to their original condition. However, such a deduction can never exceed the initial price of the goods.
In the event of exercising the right of withdrawal, the Buyer is responsible for paying any shipping costs for returning the goods. The buyer bears the risk for the goods during transportation over the entire distance.
Exceptions to the right of withdrawal
The right of withdrawal only exists for an individual consumer who is purchasing the goods for their own private consumption (Consumer Rights Act 2015). No right of withdrawal exists for merchants or if the purchase can be considered to have been made primarily for use in commercial activities.
No right of withdrawal exists if the goods have been completely constructed to the exact specifications provided by the buyer. In the case of such an order, it is specified when accepting the order that no right of withdrawal exists.
The right of withdrawal expires completely in all cases where the goods have been used beyond what is objectively reasonable to examine them and/or establish their condition. Such use may consist, for example, in that the goods have been assembled, filled with water etc.
Guarantee
A special guarantee form is given to the customer after the contract is signed by both parties. The terms and conditions of the warranty are explained in the contract. Guarantee from balance of payments.
Force Majeure
Seller is not responsible for any failure to deliver caused by circumstances beyond their control, including (but not limited to) strikes, weather conditions, governmental or regulatory changes and natural disasters .
Warranty Information
This warranty policy has been drawn up in accordance with Directive 2011/83/EC and 1999/44/EC. According to this document, the SELLER provides 24 months warranty service for the product. The warranty period begins when the price is paid for the product and the product is delivered to the CUSTOMER.
The SELLER always aims for effective solutions and for said solutions to satisfy both parties. In return, the SELLER expects collaboration and fluid communication from the CUSTOMER.
Terms:
The CUSTOMER is entirely responsible for correct assembly. Available time and skill level should be considered in advance. If the CUSTOMER cannot assemble the purchased assembly kit, he should seek professional help. Professional assembly costs are not covered by the SELLER.
Incorrect use: The CUSTOMER must familiarize themselves with the user manuals and follow the instructions. Failure to follow operating instructions may cause irreparable damage. The CUSTOMER is always encouraged to contact the SELLER for any additional information regarding the use of the product.
As soon as the CUSTOMER has received the product, he must examine it immediately. If the CUSTOMER notices any damage or missing items, the CUSTOMER must note them in the CMR consignment note (Contract for International Carriage of Goods by Road) which is given to the CUSTOMER by the driver to sign. By signing the CMR consignment note, the CUSTOMER confirms that the product has been delivered in good condition. If CUSTOMER notices any damage or missing items, CUSTOMER must notify SELLER within 5 business days.
The CUSTOMER is responsible for unloading the delivered product unless otherwise agreed. If the driver offers his assistance during unloading the CUSTOMER can accept it, however in this case if damage occurs during unloading, neither the SELLER nor the transport company are responsible for the damage caused.
The warranty will be granted in accordance with the sales receipt, cashier's check or invoice. For maintenance service, please refer to the SELLER of the products. The manufacturer's warranty comes into effect within 14 business days of receipt of the CUSTOMER's notification.
During the warranty period, replacement products for damaged/non-functional parts are delivered free of charge by SELLER as soon as the CUSTOMER provides the valid visual proof. The CUSTOMER covers the cost of returning non-functional parts to our factory, where they will be examined and, if necessary, repaired or replaced. The CUSTOMER is responsible for the connection and installation of the changed parts.
The SELLER reserves the right to decide which warranty option to implement.
